Frequently asked questions
Answers to the questions our customers ask most often, sorted by topic. Can’t find yours? Message us on WhatsApp at +32 2 265 04 47.
Frequently asked questions: choose a topic
Used smartphones and PCs: frequently asked questions
Do you sell a used smartphone or PC online?
No. Our used smartphones and PCs, like our new devices, are sold only in the shop in Schaerbeek.
What stock is available?
It changes regularly. Message us on WhatsApp and tell us what you are looking for, and we will tell you what is available.
Can I have a device checked before buying it?
Yes. You can come to the shop, see the device and ask your questions about its condition.
Do you also buy phones?
No. We sell devices, we do not buy phones.
What are your opening hours?
Monday to Thursday and Saturday, from 12:00 to 19:00. Closed on Friday, Sunday and public holidays.
Is there a warranty on a used smartphone or PC?
Yes. On used devices, we give a warranty of 3 months to 1 year for smartphones and 6 months to 1 year for PCs, depending on the device. The exact period is given to you at purchase. Our repairs are also guaranteed.
How much is a used smartphone?
Our smartphones start from 60 €. The price depends on the model, the brand and the condition of the device.
Phone unlocking: frequently asked questions
Is phone unlocking legal?
Yes, when the device belongs to you. We only work for the owner of the device.
I forgot my iCloud, what should I do?
Go to Apple with your purchase invoice: Apple can unlock the device for free if you prove you are the owner. We do not unlock found iCloud devices or devices whose owner is absent.
Can you unlock a phone bought abroad?
Yes, depending on the model. Come with the device and proof of purchase: we will check what is possible.
How much does it cost?
It depends on the device and the type of lock. We give you a clear answer in the shop or on WhatsApp before doing anything.
Do I need an appointment?
No, you can drop by the shop from Monday to Thursday and on Saturday, from 12:00 to 19:00. You can also message us on WhatsApp first.
Custom PC build: frequently asked questions
How much does a custom PC build cost?
The price depends entirely on the components chosen and how you will use it. Come to the shop or message us on WhatsApp: together we put together a configuration that fits your budget.
Do I need an appointment?
No, you can drop by the shop from Monday to Thursday and on Saturday, from 12:00 to 19:00. You can also message us on WhatsApp first to prepare your project.
Can you upgrade my current PC rather than build a new one?
Yes. Depending on your machine, replacing a single component is sometimes enough. See our hardware upgrade page or come and see us for a free diagnosis.
Do you also offer used PCs?
Yes, we sell used PCs and smartphones, available in the shop. Everything is done in the shop, there is no online sale.
Where is the build done?
In the shop, Avenue Princesse Élisabeth 113 in 1030 Schaerbeek. You speak directly with the technicians working on your machine.
Data recovery: frequently asked questions
Can I keep using my device?
It is better to stop using it, to avoid overwriting the lost files.
Which media can you recover data from?
From hard drives and SSDs (formatting, lost partition, deleted files), memory cards and USB sticks. We work by software analysis, without dismantling the drives.
Do you do laboratory recovery?
No. We do not dismantle drives and we do not have specialised laboratory equipment (PC-3000 type, clean room). If your drive clicks, has been dropped or no longer spins, you will need a specialised laboratory: we will tell you honestly.
Is recovery guaranteed?
Every case is different. We carry out a thorough search for recoverable files and do our best to restore your data.
Hardware upgrade: frequently asked questions
Which components can be improved during a hardware upgrade?
Often the memory (RAM), an SSD instead of a hard drive, or the battery. It depends on the model of your device.
Is my computer compatible?
It depends on the model: on some laptops the memory is soldered and cannot be changed. Bring your device and we will check before any work.
How much does a hardware upgrade cost?
The price depends on the component and the model. Message us or drop by the shop for an estimate.
Are my files kept?
When a drive is replaced, your files can be copied to the new drive. We always recommend a backup beforehand.
Installation and setup: frequently asked questions
What does installing and setting up a computer include?
Depending on your needs: installation of Windows or macOS, drivers and updates, the software you need, security settings and transfer of your files.
How much time should I allow?
It depends on the device and what needs to be installed. We give you an estimate after seeing the device.
Should I back up my files beforehand?
Yes, it is always safer. We can help you make a backup before any work.
How do I contact you for an installation and setup?
Message us on WhatsApp or drop by the shop, Monday to Thursday and Saturday, from 12:00 to 19:00. We are closed on Friday, Sunday and public holidays.
Phone accessories: frequently asked questions
Do you sell your accessories online?
No. Our phone and computer accessories are sold only in the shop in Schaerbeek. There is no online shop.
What are your opening days and hours?
We are open Monday to Thursday and Saturday, from 12:00 to 19:00. We are closed on Friday, Sunday and public holidays.
Can you check that an accessory is compatible with my device?
Yes. Come with your phone, tablet or computer: we check compatibility before you buy.
Do you also sell phones and tablets?
Yes, used and new, in the shop only. Stock varies: message us on WhatsApp to find out what is available.
Contacting the shop: frequently asked questions
What is the fastest way to contact IC Computer Services?
By WhatsApp: send us a message with your question, the model of your device and the problem. You can also call us during opening hours.
Do I need to book an appointment?
For a television repair, yes, via WhatsApp. For other devices, message us or drop by the shop during opening hours.
Is the diagnosis charged?
No. The diagnosis is free and without obligation.
Can you call me on WhatsApp?
We do not take WhatsApp calls. Send us a message, or call +32 2 265 04 47 during opening hours.
Do you sell online?
No. All our products, accessories, smartphones and PCs are sold only in the shop in Schaerbeek.
Frequently asked questions: another question?
Message us on WhatsApp at +32 2 265 04 47. We will reply as soon as possible.
