Recovering data from a phone with a broken screen: what to do?
Is your phone screen broken or staying black, and are your photos not backed up? To recover data from a phone with a broken screen, do not panic and do not try to fix it yourself: we run a free diagnosis in Schaerbeek and look for the best way to save your files.
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Recovering data from a phone with a broken screen: the situations
On this page
- Cracked screen but working touch : the simplest thing is to back everything up straight away.
- Touch that no longer responds while the screen still displays.
- Black screen while the phone vibrates or rings.
- Phone that no longer turns on after a knock or contact with water.
To recover data from a phone with a broken screen, everything depends on the origin of the fault. In many cases, replacing the screen is enough to regain access to the phone and its files. In others, a more extensive repair is needed.
What to avoid
Do not keep using a broken screen: the glass can crack further and cut off the touch response. Do not try tricks found on the internet, such as toothpaste: they do not help. Do not recharge a phone that has been in water, and never reset the device, because that erases the data.
If the phone was connected to an account (Google, iCloud, Samsung), part of your data may already be backed up. Also read protecting your photos and documents in case of failure.
Our help to recover data from a phone with a broken screen
We test the phone, identify the fault, then choose the safest solution: replacing the screen, repairing the connector or the board, then transferring your files to a new device if needed. See our pages phone data transfer and phone data recovery.
If the phone no longer turns on, see phone black screen. We cannot promise recovery before the diagnosis: we tell you honestly what is possible.
Before you come to the workshop: what to know
Bring the device with its unlock code and, if possible, its charger. Note the fault and what happened beforehand. If you know your code and your account, tell us: it helps to access the data.
To recover data from a phone with a broken screen, we do not work by post: the device is dropped off at the shop in Schaerbeek. See our drop-off and warranty terms and how a repair works.
Data and broken screen: your questions
Answers to the most frequent questions.
Can data be recovered from a phone with a broken screen?
Often yes, by repairing the screen or the fault first. The free diagnosis tells you what is possible.
My phone no longer turns on: are my photos lost?
Not necessarily. A charging or battery fault does not destroy the files. The diagnosis confirms it.
Should I reset the phone?
No, definitely not: that erases the data.
How much does recovery cost?
The price depends on the fault. We confirm it after the diagnosis and before any work.
Is the diagnosis charged?
No, it is free and without obligation.
Are your photos on a broken phone?
Bring it to Schaerbeek to recover data from a phone with a broken screen: free diagnosis, honesty about what is possible. Also see our Google reviews.
See our repair prices
Choose your brand and model: battery, screen, back glass… you see the price straight away.
See repair pricesIndicative prices: the final price is confirmed on WhatsApp before the repair.
